Returns Policy

Thank you for choosing our artwork! We understand every purchase comes with your expectations. To let you shop with confidence and return items without worry, we have formulated the clear, fair and customer-friendly returns policy below. Please feel free to contact us anytime if you have any questions.

1. Return Eligibility & Time Limits

We hope you will love every piece of artwork. If you need to return an item for any reason, please refer to the terms below.

Customers in the EU & the United Kingdom (Statutory 14-Day Cooling-off Period)

Under EU and UK consumer laws, you are entitled to a statutory 14 calendar days cooling-off period to cancel your order after receiving the goods.

• You must notify us of your intention to return via email within 14 calendar days upon receipt.
• After we confirm your return request, you have an additional 14 calendar days to send the item back to our designated warehouse.
• Refunds will be processed within 14 calendar days after we receive and inspect the returned goods.

Customers in the United States

We offer a 30-day return window for US customers, starting from the date of delivery.

Universal Return Conditions for All Regions

To ensure smooth return processing, returned items must meet all the following requirements:

• Unused and undamaged (no scratches, stains, discoloration or broken frames, which are typically caused by improper storage or installation).
• Complete with all original accessories including protective foam, hanging hooks and nails.
• Kept in fully resalable condition.

Custom-sized and custom-designed artworks cannot be resold, so returns or exchanges due to personal preference are not accepted without factory defects. If the item has factory craftsmanship issues such as cracked frames, detached canvas or abnormal discoloration, we will provide a free replacement and cover all round-trip shipping fees.

2. Who Bears Return Shipping Fees

If the issue is our fault (product defects, wrong items delivered, transit damage)

All round-trip shipping costs will be fully covered by us. You only need to take clear photos of the damaged goods within 24 hours of receipt and send them to us. There is no need to send the damaged item back, and we will arrange a replacement or full refund directly for you.

If you change your mind (dislike the artwork, unsuitable size, etc.)

We fully understand if you change your mind. In this case, you shall bear all return shipping fees, import duties and transit risks. We will not charge any extra administrative fees, but you are responsible for arranging return delivery.

For Custom Artworks

We will provide free replacements and cover all round-trip shipping costs only if the custom piece has factory craftsmanship defects including cracked frames, detached canvas or abnormal discoloration. We appreciate your understanding on this.

3. Non-Returnable Items

For fairness, returns will not be accepted under the following circumstances:

• Custom-sized or custom-designed personalized artworks
• Damage caused by human factors (scratches, paint peeling, deformation resulting from improper hanging, long-term sunlight exposure or damp environments, etc.)
• Clearance goods or items with minor imperfections
• Orders past the statutory or voluntary return window

4. Simple 4-Step Return Process

1. Contact Us: Within the valid return period, email our customer service mailbox brianchan9910@gmail.com with your order number, full name and reason for return.
2. Obtain Return Authorization: We will reply within 2 working days and issue an official Return Merchandise Authorization (RMA). Return Address:28 Leasowe Road Tipton, West Midlands DY4 8PW United Kingdom
3. Pack & Ship Back: Securely pack the artwork using the original protective foam, enclose your order document inside the parcel, and send us the tracking number once shipped.
4. Inspection & Refund: We will complete item inspection within 3 working days after receiving your return. A full refund will be issued immediately once the item meets all return requirements.

5. Refund Timeline

We will refund the full amount to your original payment account within 14 working days after receiving and inspecting the returned goods. Banks and credit card providers may take an additional 3–7 working days to complete the fund transfer. This processing time is out of our control, and we ask for your patience.

If you request an exchange, we will resend the new item within 5 working days after receiving your returned artwork.

6. What to Do If Goods Arrive Damaged

Please inspect your artwork immediately upon receiving the parcel. If you find broken frames, loose canvas or scratched artwork:

1. Take clear photos of the damaged item, outer packaging and shipping label within 24 hours of receipt.
2. Send the photos to us for prompt verification. We will offer you two options: a full refund or a brand-new replacement, with all shipping fees covered by us.

7. 2-Year Official Quality Warranty

All artworks come with a 2-year official warranty starting from the date you receive the goods.

Warranty Coverage

Manufacturing defects including cracked frames, canvas detachment and abnormal discoloration. Simply provide photos of the faulty item, and we will send a free replacement while covering all round-trip shipping fees.

Excluded from Warranty

Damage caused by prolonged sunlight exposure, damp surroundings, accidental collision or self-modification is not covered under this warranty.

8. Legal Compliance Statement

This policy fully complies with the following regulations:

• EU Consumer Rights Directive 2019/771
• UK Consumer Rights Act 2015
• US Magnuson-Moss Warranty Act and relevant state consumer protection laws

All terms are clearly displayed before you place your order. Our transparent and compliant policy aims to eliminate misunderstandings and let you shop without worries.

9. Contact Us

If you have any questions about this policy or need assistance with returns, please do not hesitate to reach out: 📧 Email: brianchan9910@gmail.com ⏰ Response Time: Within 24 working hours

We will provide dedicated service for you. Thank you for your trust and support!