FAQs
Q: Is the artwork hand-painted or printed?
A: All of our artworks are 100% hand-painted in oil by professional artists. All designs are original copyrighted works. Each piece comes with a solid wood frame, ready to hang or stand directly.
Q: Is the frame sturdy and durable?
A: Our solid wood frames are scratch-resistant, sturdy and long-lasting. Every piece is well-packed with thick foam to ensure safe delivery.
Q: Do you ship to the UK, US, and EU?
A: Yes, we ship to all these regions. Please double-check your shipping address to avoid delivery delays.
Q: Are there any extra taxes or duties I should know about?
A: Kind reminder: Import regulations differ from country to country. Checkout fees cover products and shipping only. Import duties, VAT and other customs‑related fees may apply, which are set and collected by your local government customs.
Q: How long does the whole order take?
A: Creation takes 5–10 business days, shipping takes 3–7 days. Total delivery time is about 8–17 business days. Weekends and holidays are not included.
Q: When will my order start processing?
A: Orders placed after 12 PM (noon) EST will start creation on the next business day.
Q: When can I get the tracking number?
A: You will receive a tracking number via email once your order ships.
Q: What if my artwork arrives damaged?
A: Please send clear photos of the damaged item and package within 24 hours after delivery. We offer free replacement or full refund with all shipping fees covered.
Q: Can I return the artwork if I change my mind?
A: Yes. UK/EU customers have a 14-day cooling-off period, and US customers have a 30-day return window. Item must be unused. Return shipping is buyer’s responsibility for change-of-mind returns.
Q: Who pays for return shipping?
A: We cover shipping fees for defective/wrong/damaged items. Buyer covers return shipping for personal reason returns.
Q: Does the frame come with hanging accessories?
A: Yes. Each frame includes pre-installed hangers and free wall nails for easy hanging.
Q: What does the warranty cover and how to claim?
A: We offer a 2-year warranty covering frame cracks, canvas detachment and abnormal fading (non-human damage). Contact us with photos for free replacement. Damage caused by sunlight or humid storage is excluded.
Q: Will my personal information be misused?
A: Never. We fully comply with GDPR and CCPA. Your data is only used for order processing and will never be shared or sold.
Q: Do you have sales promotions?
A: We offer holiday discounts regularly. Subscribe to our email for the latest deals.
Q: Do you offer wholesale & dropshipping?
A: Yes. We provide tiered wholesale prices for bulk orders (10+ items), logo-free packaging and dropshipping service. Contact us for custom quotes.
A: All of our artworks are 100% hand-painted in oil by professional artists. All designs are original copyrighted works. Each piece comes with a solid wood frame, ready to hang or stand directly.
Q: Is the frame sturdy and durable?
A: Our solid wood frames are scratch-resistant, sturdy and long-lasting. Every piece is well-packed with thick foam to ensure safe delivery.
Q: Do you ship to the UK, US, and EU?
A: Yes, we ship to all these regions. Please double-check your shipping address to avoid delivery delays.
Q: Are there any extra taxes or duties I should know about?
A: Kind reminder: Import regulations differ from country to country. Checkout fees cover products and shipping only. Import duties, VAT and other customs‑related fees may apply, which are set and collected by your local government customs.
Q: How long does the whole order take?
A: Creation takes 5–10 business days, shipping takes 3–7 days. Total delivery time is about 8–17 business days. Weekends and holidays are not included.
Q: When will my order start processing?
A: Orders placed after 12 PM (noon) EST will start creation on the next business day.
Q: When can I get the tracking number?
A: You will receive a tracking number via email once your order ships.
Q: What if my artwork arrives damaged?
A: Please send clear photos of the damaged item and package within 24 hours after delivery. We offer free replacement or full refund with all shipping fees covered.
Q: Can I return the artwork if I change my mind?
A: Yes. UK/EU customers have a 14-day cooling-off period, and US customers have a 30-day return window. Item must be unused. Return shipping is buyer’s responsibility for change-of-mind returns.
Q: Who pays for return shipping?
A: We cover shipping fees for defective/wrong/damaged items. Buyer covers return shipping for personal reason returns.
Q: Does the frame come with hanging accessories?
A: Yes. Each frame includes pre-installed hangers and free wall nails for easy hanging.
Q: What does the warranty cover and how to claim?
A: We offer a 2-year warranty covering frame cracks, canvas detachment and abnormal fading (non-human damage). Contact us with photos for free replacement. Damage caused by sunlight or humid storage is excluded.
Q: Will my personal information be misused?
A: Never. We fully comply with GDPR and CCPA. Your data is only used for order processing and will never be shared or sold.
Q: Do you have sales promotions?
A: We offer holiday discounts regularly. Subscribe to our email for the latest deals.
Q: Do you offer wholesale & dropshipping?
A: Yes. We provide tiered wholesale prices for bulk orders (10+ items), logo-free packaging and dropshipping service. Contact us for custom quotes.
Q: Can I send you my pet/photo to make a custom‑painted portrait?
A: Sorry, we currently do not offer custom painting service. All oil paintings on our store are finished, ready‑made artworks in stock.
Q: How to contact support?
A: Please email us at brianchan9910@gmail.com. We reply within 24 working hours..
