FAQs
- Is the artwork hand-painted or printed?
Our paintings are fully hand-painted in oil paint by skilled artists.
All designs are original and copyrighted by our internal design team, you cannot find identical copies elsewhere.
Every artwork is equipped with a solid wood frame, ready to hang or stand on tables directly without additional framing.
- Is the frame sturdy and durable?
Absolutely. Our frames are made from solid wood with a scratch-resistant and wear-resistant finish, built to last. For shipping, we wrap each piece in thick foam padding to ensure it arrives safely. Rest assured, we take great care in packaging every order.
- Do you ship to the UK, US, and EU?
Yes, we ship to all these regions, dispatched from our local warehouse in the US.
We recommend double-checking your shipping address at checkout to avoid any delivery delays.
- Are there any extra taxes or duties I should know about?
The price you see on our website does not include customs duties or import taxes.
If your order is subject to customs fees upon arrival, these charges will be the responsibility of the recipient. Since duty policies vary by country, we suggest checking with your local customs office before placing an order if you're unsure.
- What if my artwork arrives damaged?
We're truly sorry if that happens—and we'll make it right, no questions asked.
Just send us clear photos of the damaged item and the outer packaging within 24 hours of delivery, and we'll offer you two options:
We'll send you a free replacement right away or issue a full refund—and we'll cover all shipping costs.
6. What if I change my mind—can I return it?
Of course. We want you to love your artwork, and we understand that sometimes things just don't work out. Here's how it works by region:
UK & EU Customers
You have a statutory 14-day cooling-off period to cancel your order for any reason, as long as the item is non-customized, unused, and undamaged. Return shipping is at your own cost.
US Customers
We offer a 30-day return window from the delivery date—giving you plenty of time to see if the piece feels right in your space.
Who pays for return shipping?
If it's our fault (damage, wrong item, etc.) — we cover the return shipping
If you simply changed your mind — return shipping is at your own cost
Custom-made pieces are non-returnable, as they're created just for you
For full details, please refer to our complete Returns & Refunds Policy.
- Does the frame come with hanging accessories?
Yes, it does!
Each frame comes with a pre-installed back hanger and we'll include damage-free wall nails in your package—so you can hang your artwork with ease, without needing to buy extra tools.
- 8. How do I claim the warranty? What does it cover?
We stand behind the quality of our artwork. Every framed piece comes with a 2-year warranty starting from the delivery date.
What's covered:
Cracks in the frame (not caused by misuse)
Canvas loosening or detaching
Unusual fading not caused by external factors
How to claim:
Just send us a few photos of the issue, and after confirmation, we'll send you a free replacement with round-trip shipping covered by us.
A friendly reminder: Prolonged exposure to direct sunlight or humid environments may affect the longevity of your artwork. Damage caused by storage conditions isn't covered under warranty, but we'll always do our best to find a helpful solution for you.
- 9. Will my personal information be shared or misused?
Never.
We take your privacy very seriously and fully comply with:
EU GDPR privacy regulations
US CCPA California Consumer Privacy Act
Your information is used solely for order processing and shipping. We will never sell, share, or leak your data to any third party. If you ever wish to have your personal data removed, just contact our support team and we'll handle it promptly.
10.Do you have upcoming sales and promotions?
We regularly launch discount promotions for major holidays such as Christmas, Black Friday, Mother’s Day and Father’s Day. Subscribe to our email list to get the latest discount alerts ahead of everyone else.
- 11. Do you offer wholesale pricing for bulk orders?
Yes, we do!
For orders of 10 pieces or more, we offer tiered wholesale discounts based on quantity.
We also provide neutral packaging without our logo and offer dropshipping services—perfect for gift shops, home decor boutiques, or corporate purchases. Reach out to our customer service team for a custom quote tailored to your needs.
Have more questions?
We're always here to help! Feel free to reach out to us at brianchan9910@gmail.com , and we'll get back to you within 24 working hours.
Thank you for choosing us—we truly appreciate your trust and support.
