Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from yscreations.com (the “Site”). This policy complies with UK GDPR, EU GDPR and California CCPA consumer privacy regulations. Our operating entity is YUSHAN GROUP CO., LIMITED.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Email marketing (if applicable): With your explicit permission, we may send you emails about our store, new products, discounts and other store updates. Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates, including abandoned checkout reminders. Webhooks will be used to trigger the checkout reminder messaging system.

We collect Device Information using the following technologies:  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.  “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your full name, billing address, US warehouse delivery address, phone number, email address, and full payment details. We also collect custom uploaded photos submitted for personalised framed artwork production; these user images qualify as sensitive personal data under data protection law and will only be utilised to create your custom framed art prints. We refer to this information collectively as “Order Information”.

Our product range includes framed decorative art prints and vintage framed artwork, covering landscape scenery art, pet portrait art, character and scenery art styles. All artworks are sold with complete frames.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information, including uploaded user imagery for custom art production.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for US warehouse shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:  Communicate with you regarding orders, custom artwork revisions, after-sales support and returns/exchanges;  Screen our orders for potential risk or fraud to prevent unauthorised card transactions;  When in line with the marketing preferences you have explicitly shared with us, provide you with information or targeted advertising relating to our framed decorative art and vintage framed artwork products.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site via Google Analytics, and to assess the performance of our Meta, Google and Bing advertising campaigns).

All uploaded user photos are solely used to manufacture your ordered custom framed artwork and will not be shared with external third parties for independent commercial use without your separate written consent.

We share your Personal Information with vetted third-party service providers only to help us process and utilise your Personal Information as described above. All SMS opt-in consent records and mobile phone opt-out data will never be shared with any external third parties under any circumstances.

Our approved third-party processors include:

We will only disclose your full personal data to official government bodies if legally required, such as responding to a valid court subpoena, search warrant, or mandatory regulatory information request, or to protect our legal business rights.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the official links below:  Facebook: https://www.facebook.com/settings/?tab=ads  Google: https://www.google.com/settings/ads/anonymous  Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of multiple third-party targeted advertising services simultaneously by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

YUSHAN GROUP CO., LIMITED (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and this Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online checkout or website-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent to receive marketing texts is not required to make any purchase from YS Creations. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Standard mobile message and data rates set by your wireless carrier may apply. Message frequency varies based on your website interaction.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from YS Creations in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the five listed keyword options are the only valid, reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our staff members to remove you from our marketing list, is not recognised as a formal opt-out method.

Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of our framed decorative artworks and vintage framed art prints, including landscape art, pet art, portrait and scenery art. Messages outside of this scope may not be sent under TCPA compliance rules. Messages may include cart abandonment and checkout reminder notifications.

Standard carrier message and data rates may apply for all received marketing texts. Message frequency varies. The Program involves recurring mobile marketing messages, and additional mobile messages may be sent periodically based on your website browsing, cart activity and order history with Us.

For support regarding the SMS marketing Program, text “HELP” to the mobile number you receive messages from or email us at brianchan9910@gmail.com. Please note that the use of this customer support email address is not an acceptable formal method of opting out of the program. All opt-out requests must be submitted in accordance with the SMS keyword procedures set forth above.

The Program will send SMS text-only termination reminder messages if your mobile device does not support MMS multimedia messaging.

The Program is offered on an "as-is" basis and may not be available in all geographic areas at all times and may cease normal function in the event of product, software, cellular coverage or other network changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is entirely outside of Our direct operational control. Mobile network carriers are not liable for delayed or undelivered mobile marketing messages.

You must own a personal wireless device capable of two-way SMS/MMS messaging, hold an active account with a participating wireless carrier, and subscribe to a mobile service plan with text messaging functionality. Not all cellular phone providers carry the necessary network service to fully participate in the SMS Program. Please check your mobile phone device capabilities for specific text messaging operational instructions.

You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s written permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of full adult age in your local jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:  Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;  Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;  Pirated computer programs, viruses, worms, Trojan horses, or other harmful malicious digital code;  Any product, service, or promotion that is unlawful in the jurisdiction where such product, service, or promotion is received;  Any content that implicates and/or references protected personal health information governed by HIPAA or the HITEC Act;  Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

In the event that there is a dispute, claim, or controversy between you and Us, or between you and any third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by binding arbitration in the United States before one independent arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws governing cross-border e-commerce retail trade, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with cross-border online retail and consumer data privacy disputes. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same five-year industry experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a civil court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a fully reasoned written decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorised by statute or written contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by mandatory law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless necessary to protect or pursue a formal legal right. If any term or provision of this Dispute Resolution Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in civil court rather than arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in our SMS marketing Program.

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other binding contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a permanent waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and fully enforceable. Any new features, changes, updates or improvements of the SMS Program shall be subject to this Agreement unless explicitly stated otherwise in formal written notice. We reserve the right to revise and update this Agreement from time to time. Any updates to this Agreement shall be communicated to users via website notification. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the SMS Program after any such updates take effect, you accept this Agreement, as modified.

Please note that we do not alter our Site’s data collection and use practices when we receive a Do Not Track signal transmitted from your web browser. All analytics and advertising tracking functions will operate normally regardless of browser DNT settings.

If you are a resident of the European Union or the United Kingdom, you hold the following statutory data protection rights under UK GDPR and EU GDPR:

If you would like to exercise any of these statutory rights, please contact our support team via the contact email listed below.

Additionally, if you are a European or UK resident we note that we are processing your information in order to fulfill binding sales contracts we hold with you (for example when you place an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please also note that your personal information will be transferred outside of European territory, including to servers operated by US-based third-party service providers such as Google, Meta, PayPal and Stripe. We utilise approved Standard Contractual Clauses to safeguard your personal data during cross-border data transfers to the United States.

When you place an order through the Site, we will securely maintain your full Order Information, uploaded custom artwork photos and transaction records within our system archives indefinitely, unless and until you submit a formal written request to us to fully delete this information. Marketing email and SMS subscription records will be retained only until you submit a formal opt-out request.

We implement industry-standard encrypted data transmission, role-based staff access controls and secure server storage to protect your personal payment information, uploaded artwork imagery and private customer data. However, no method of data transmission over the public internet or electronic storage is 100% secure against unauthorised access. If you become aware of any suspected unauthorised data breach involving your personal information, please contact our support email immediately.

We may update this privacy policy from time to time in order to reflect changes to our data processing practices, business operations, or to comply with updated legal and regulatory requirements across the US, UK and European Union. All policy revisions will be published live on yscreations.com with an updated effective date. Your continued use of the website following policy updates constitutes your acceptance of the revised Privacy Policy.

For more information about our privacy practices, if you have questions, or if you would like to submit a data privacy complaint or exercise your statutory data rights, please contact us by email at brianchan9910@gmail.com. All privacy complaints will be resolved exclusively via this customer support email channel.